Frequently Asked Questions

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

Essentially, an eSIM serves as a virtual SIM card that enables the activation of a cellular plan from your provider without the need for a physical nano-SIM card.

Activating your eSIM involves a straightforward 3-step process: 1) Select your destination 2) Choose a data plan 3) Scan the QR code using your phone.

In essence, a physical SIM encompasses a small chip that is inserted into your device, whereas an eSIM is a virtual SIM that enables you to activate a cellular plan without requiring a physical nano-SIM card.

Simply refer to our supported phone page to access the comprehensive list of devices that are compatible with eSIM functionality.

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).